Shipping policy

Last updated: August 1, 2026

This Shipping Policy explains how Noxwell processes, ships, and delivers orders placed through our online store.

1. Shipping Destinations

We currently ship to addresses within the United States.

If you wish to place an order for delivery outside the United States, please contact us at support@shopnoxwell.com before placing your order. International shipping may be available on a case-by-case basis.

2. Order Processing

Orders are typically processed within 1–3 business days after payment has been successfully received.

Orders are processed Monday through Friday, excluding weekends and U.S. federal holidays.

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking information.

3. Shipping Rates

  • Free Standard Shipping on all orders.
  • Expedited Shipping is available as an optional upgrade at checkout. If selected, the cost is calculated and displayed during checkout based on your location and chosen delivery speed.

4. Estimated Delivery Time

Standard delivery typically takes 7–11 business days after your order has been shipped.

Delivery times are estimates only and are not guaranteed. Actual delivery may vary depending on your location, carrier operations, weather conditions, holidays, or other circumstances beyond our reasonable control.

5. Order Tracking

After your order ships, you will receive an email containing tracking information. Tracking updates are provided directly by the shipping carrier.

6. Delayed, Lost, or Damaged Packages

If your package has not arrived within the expected delivery timeframe, or if it arrives damaged, please contact us at support@shopnoxwell.com within 7 days of the expected delivery date.

Please include your order number and, if applicable, photographs of the damaged package or product so we can investigate the issue with the shipping carrier.

While we will gladly assist in resolving shipping issues, Noxwell is not responsible for delays caused by shipping carriers, severe weather, customs inspections, labor disputes, natural disasters, or other events beyond our reasonable control.

7. Incorrect Shipping Address

Customers are responsible for providing a complete and accurate shipping address during checkout.

If an incorrect address is provided, please contact us immediately. If your order has not yet shipped, we will do our best to update the address.

Once an order has been shipped, we cannot guarantee that the shipping address can be changed. Any additional shipping fees resulting from an incorrect address or returned package may be the responsibility of the customer.

8. Returned Packages

If a package is returned to us because of an incorrect address, failed delivery attempts, or refusal of delivery, we will contact you to arrange reshipment. Additional shipping charges may apply.

9. Contact Us

If you have any questions regarding shipping or your order, please contact us at support@shopnoxwell.com.