Privacy policy

Last updated: August 1, 2026

Noxwell ("Noxwell," "we," "our," or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, place an order, create an account, or otherwise interact with our Services.

By using our Services, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following categories of personal information:

  • Name
  • Email address
  • Phone number (if provided)
  • Billing and shipping addresses
  • Payment information (processed securely by third-party payment providers)
  • Order history
  • IP address
  • Browser type and device information
  • Website usage information collected through cookies and similar technologies

2. How We Collect Information

We collect information when you:

  • Place an order;
  • Create an account;
  • Subscribe to our newsletter;
  • Contact customer support;
  • Browse our website;
  • Participate in promotions or surveys.

3. How We Use Your Information

We use your information to:

  • Process and fulfill your orders;
  • Provide customer support;
  • Process payments securely;
  • Communicate order updates and shipping information;
  • Improve our website, products, and services;
  • Detect and prevent fraud or unauthorized activity;
  • Comply with legal obligations;
  • Send promotional emails, where permitted by law and subject to your communication preferences.

4. Payment Information

Payment information is processed securely by trusted third-party payment processors. Noxwell does not store your complete credit or debit card information.

5. Cookies and Similar Technologies

Our website uses cookies and similar technologies to improve website functionality, remember your preferences, analyze website traffic, personalize your shopping experience, and support advertising and marketing efforts.

You may control cookies through your browser settings. Disabling certain cookies may affect website functionality.

6. Sharing Your Information

We do not sell your personal information.

We may share your information with trusted service providers who assist us in operating our business, including:

  • Shopify (our ecommerce platform)
  • Payment processors
  • Shipping carriers
  • Email marketing providers
  • Analytics providers
  • Fraud prevention services
  • Professional advisors and legal authorities when required by law

These service providers may only use your information to perform services on our behalf.

7. Marketing Communications

If you subscribe to our marketing communications, you may receive promotional emails regarding new products, offers, and updates.

You may unsubscribe at any time by clicking the "Unsubscribe" link included in our emails or by contacting us.

8. Data Security

We maintain reasonable administrative, technical, and physical safeguards designed to protect your personal information against unauthorized access, disclosure, alteration, or destruction.

However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

9. Data Retention

We retain personal information only for as long as necessary to provide our Services, comply with legal obligations, resolve disputes, enforce our agreements, and maintain business records.

10. Your Privacy Rights

Depending on your state of residence, including California and other U.S. states with applicable privacy laws, you may have rights regarding your personal information, including the right to:

  • Request access to your personal information;
  • Request correction of inaccurate information;
  • Request deletion of your personal information, subject to legal exceptions;
  • Request a copy of your personal information;
  • Opt out of certain marketing communications.

To exercise any applicable privacy rights, please contact us using the information below.

11. Children's Privacy

Our Services are not directed to children under the age of 13, and we do not knowingly collect personal information from children.

If we become aware that personal information has been collected from a child without appropriate consent, we will promptly delete such information.

12. Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites.

13. International Visitors

If you access our Services from outside the United States, you understand that your information may be transferred to, stored, and processed in the United States, where privacy laws may differ from those in your jurisdiction.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised "Last updated" date. Continued use of our Services after changes are posted constitutes acceptance of the updated Privacy Policy.

15. Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:

Email: support@shopnoxwell.com