Refund policy

Last updated: August 1, 2026

At Noxwell, customer satisfaction is our priority. If you are not completely satisfied with your purchase, you may request a return under the conditions outlined below.

1. 30-Day Return Policy

You may request a return within 30 days of the date your order was delivered.

To be eligible for a return, the item must:

  • Be unworn, unused, and in the same condition in which it was received;
  • Be returned in its original packaging with all included accessories;
  • Include proof of purchase, such as your order number or receipt.

To initiate a return, please email support@shopnoxwell.com with your order number and the reason for your return. Once your request is reviewed, we will provide return instructions.

2. Return Shipping Costs

Customer Responsibility

If you are returning an item due to a change of mind, preference, or any reason other than a product defect or our error, you are responsible for the cost of return shipping.

Noxwell Responsibility

If you receive a defective, damaged, or incorrect item, Noxwell will provide a prepaid return shipping label or reimburse reasonable return shipping costs, at our discretion.

Please include clear photographs of the issue when contacting us so we can process your claim as quickly as possible.

3. Refunds

Once we receive and inspect your returned item, we will notify you by email whether your refund has been approved.

If approved, your refund will be issued to your original payment method within 5–10 business days. Processing times may vary depending on your bank or credit card provider.

Original shipping charges are non-refundable unless the return is due to our error or a defective product.

4. Exchanges

We do not offer direct exchanges.

If you would like a different model, color, or style, please return your original item in accordance with this policy and place a new order once your return has been approved.

5. Non-Returnable Items

The following items are not eligible for return or refund:

  • Items marked as Final Sale;
  • Gift cards;
  • Products returned more than 30 days after delivery;
  • Items showing signs of wear, misuse, alteration, or damage caused by the customer.

6. Limited Warranty

Noxwell warrants that its products will be free from defects in materials and workmanship under normal personal use for a period of 90 days from the date of delivery.

If a manufacturing defect is discovered during the warranty period, please contact support@shopnoxwell.com with your order number, a description of the issue, and photographs or videos if applicable.

Upon verification of the defect, Noxwell may, at its sole discretion:

  • Repair the product;
  • Replace the product with the same or a comparable model; or
  • Issue a full or partial refund.

7. Warranty Exclusions

This limited warranty does not cover:

  • Normal wear and tear, including scratches, fading, or cosmetic damage;
  • Damage caused by accidents, impacts, misuse, abuse, negligence, or improper storage;
  • Damage resulting from unauthorized repairs, modifications, or alterations;
  • Water damage caused by use beyond the product's specified water-resistance rating;
  • Damage resulting from failure to follow product care instructions.

8. Chargebacks

If you experience an issue with your order, we encourage you to contact us before initiating a chargeback with your payment provider. We are committed to resolving customer concerns quickly and fairly.

9. Contact Us

If you have any questions regarding this Return, Refund & Warranty Policy, please contact us at support@shopnoxwell.com.